What are the system requirements?
You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10.
Content can be played using Microsoft Edge or Internet Explorer 11, as these use PlayReady.
Content can not be played on Chrome, Firefox, or Opera.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.
Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in February / March 2021.
What are the requirements for Mac computers?
Mac OSX 10.12 or later.
Content can be played using Safari, as this uses FairPlay.
Content can not be played on Chrome, Firefox, or Opera.
You will need a broadband or fibre internet connection - dial up will not work.
Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in Februrary / March 2021.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
What happens if I forget my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.
Can I Chromecast content?
You can not Chromecast from a Chrome web browser on PC and Mac computers.